Refill a glass bottle in the refillery van

Get 15% off your next refill!

Join us on our journey to create a convenient, sustainable lifestyle.

Thanks for joining us! ๐Ÿ˜

Use the code below when booking your refill.

Get 15% off your first refill
15% off your first refill
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Which areas do you provide refill services?
At the moment we do house refill in Vancouver and the North Vancouver and Burnaby. More will come soon. Click here to let us know if you want us to add your area.
Do you deliver or just refill?
Not yet. We are working on a convenient system for online ordering and delivery if you do not want to refill. Sign up here if you want to know about it when it runs.
I have no idea how it works. Where do I start?
We know it can be overwhelming at the begining, so we have created a short video to explain how it works. Watch it here. Also check out our Instagram @backspaceit to get tips on your low-waste journey.
What can I do if I don't have containers or forget mine?
No problem. We have our deposit containers that you can use for as long as you want. If you are done with the containers, you can return them and we refund the deposit amount.
Can I buy a gift card?
Off course! You can purchase an E-Gift Card here. You can send it to a friend or family member via email. Click here to buy a gift card.
Is there a fee for the refill?
Yes. we have fixed fees of $5, but itโ€™s refundable for purchases of $50 or more.
Do you accept cash?
We are cashless :). We accept most digital payments such as Visa, Mastercard, Interact..etc.
Can I reschedule or cancel my refill booking?
Yes, you can reschedule or cancel for free up to 12 hours before your
booking time.


Where do you get your products?
We are proud that our products come from local Canadian companies. We have worked with them to ensure that we get the best quality, all natural and low-plastic products.
What is your return policy?
We do not accept returns. If you have a problem with one of our products, contact us to find a solution.
How much are the deposit bottles and jars?
They vary depends on the size and type. Starting from $1.25 to $3.

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