At the moment we do house refill in Vancouver and the North Vancouver and Burnaby. More will come soon. Click here to let us know if you want us to add your area.

Not yet. We are working on a convenient system for online ordering and delivery if you do not want to refill. Sign up here if you want to know about it when it runs.

We know it can be overwhelming at the begining, so we have created a short video to explain how it works. Watch it here. Also check out our Instagram @backspaceit to get tips on your low-waste journey.

No problem. We have our deposit containers that you can use for as long as you want. If you are done with the containers, you can return them and we refund the deposit amount.

Off course! You can purchase an E-Gift Card here. You can send it to a friend or family member via email. Click here to buy a gift card.

Yes. we have fixed fees of $5, but it’s refundable for purchases of $50 or more.

We are cashless :). We accept most digital payments such as Visa, Mastercard, Interact..etc.

Yes, you can reschedule or cancel for free up to 12 hours before your
booking time.

We are proud that our products come from local Canadian companies. We have worked with them to ensure that we get the best quality, all natural and low-plastic products.

We do not accept returns. If you have a problem with one of our products, contact us to find a solution.

They vary depends on the size and type. Starting from $1.25 to $3.